We are now offering online consultations using eConsult. Patients can submit symptoms, medication or administrative queries online via a form linked to our website. Patient co-ordinators at the surgery then allocate the query to the most appropriate pathway, in much the same way as if the patient had phoned the practice. This may mean a text reply, a booked phone consultation with a GP, an appointment with a nurse or advice to consult a community pharmacist.
In response to the Covid-19 pandemic and guidance issued by NHS England and Public Health England, we are currently operating a phone first appointment model but in line with recent NHSE guidance are seeing patients face to face where beneficial to the patient. We have found the use of new technology really suits many patients, preventing the need for travel and an overcrowded waiting room but many patients will still need to come into the surgery and this will be discussed with you, offered and arranged as the next step after the phone contact.
With our phone first appointment model we find that there are many problems that can be dealt with over the phone and we can discuss check ups including blood tests ECGs etc as well as bringing you in for face to face examination, sometimes later the same day and sometimes another day after the checks are done. The clinician who phones you will discuss with you the best way of helping you with your problem and how to book the next steps. Sometimes the patient coordinator or the clinician may ask you to send in photographs usually by text or sometimes email. The clinician can also help you to do a video consultation.
When you book a telephone appointment you will be given an approximate time that the clinician will telephone you. Sometimes, for example if the GP has an urgent medical problem, these calls can be later than planned.
Please bear with us, the clinician will always call, even if they are running behind.
Home visits have to be fitted in during the working week, unless it is an urgent problem that cannot wait. Please telephone before 10.30 am if you need a clinician to visit. Only request a visit if you really are too unwell to attend the Practice.
We can see at least four patients in the surgery in the time it takes to do one home visit. We also have better facilities for diagnosis and treatment in the surgeries.
For more information about who may visit you please read our leaflet on who may visit you at home: MVMG Who Visits Leaflet