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First Contact Physiotherapy

Claire Reed, 

First Contact Physiotherapist


Vicci O'Sullivan, 

First Contact Physiotherapist


The GetUBetter app is provided free of charge by BNSSG CCG for patients registered at Mendip Vale Medical Practice.

It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions:

• Lower back pain
• Back and leg pain
• Neck Pain
• Shoulder Pain
• Ankle Pain
• Knee Pain
• Soft Tissue Lower Limb

You will be referred to the App by one of our GPs or Physiotherapist, or you can self-register by clicking on this link or the App image
Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started.  You can download the GetUBetter App to your Smartphone for easiest access or use the Webapp

If you develop another condition register again with the same email address, select your new condition and it will be added to your account.

The app will also connect you to your local; treatment, healthcare providers or support services if needed like Physiotherapy.

GetUBetter App

An FCP is an experienced Physiotherapist who has the advanced skills necessary to assess, diagnose and recommend the most appropriate and evidence based treatment for musculoskeletal problems, allowing you to take control of your recovery. If appropriate, an FCP may prescribe a programme of exercises, refer for blood tests or X-ray, administer steroid injections, organise prescriptions or refer a patient to an appropriate secondary health service e.g. Physiotherapy or Rheumatology.

All FCP’s are trained to identify ‘red flag’ symptoms which may require medical attention and they have full access to the rest of the Mendip Vale Team. You can book to see Claire or Vicci by calling the surgery and asking for an appointment.

Claire and Vicci are First Contact Physiotherapists (FCP) who joined us in the autumn of 2020 as part of a nationwide scheme being rolled out to increase capacity within Primary Care and help patients with musculoskeletal problems.

Patients can now directly access assessment, diagnosis and management of a range of musculoskeletal problems including new sprains, strains and pains involving muscles, nerves, bones and joints by booking directly with our FCPs.