self care3.jpg


Paperlight Prescribing for SM.png

Please note that from 1 June 2021 we will be encouraging a "paperlight" system for repeat prescription requests. 


You can order a repeat prescription in the following ways:



  •  Via the NHS App

  • Via registering for online Patient Access

  •  By asking your local pharmacy to order it on your behalf.


Unfortunately we cannot accept verbal requests for repeat medication by phone.

The quickest and easiest way to get your medication is to sign up to the NHS App.
Available in the App store (Apple or Android). It’s easy to use and you can order
medication quickly and see when it has been approved by a GP. For more
information and instructions on setting up the NHS App go to

Patient Access
Patient Access allows you to order your repeat medication, view your medical
records and see your booked appointments. Go to

Ask your local pharmacy about their repeat medication service
Sign up with your preferred local pharmacy for their repeat medication service.
Some pharmacies have their own apps and websites so ask your community
pharmacist for help in getting started. You have the option to choose any pharmacy
as your regular pharmacy for prescriptions. However you can also choose to have
no specific nomination if you wish, your prescriptions will still be available
electronically (paperless) to collect at any pharmacy. Many pharmacies can offer a
home delivery service.

Paper prescription requests

You can still drop your requests into the Prescriptions Box at your local Surgery but please be aware that it may take longer to process your request depending on collection time indicated on each box.

Our dedicated Prescription Team will continue to deal with more complex queries about your medication but will not be able to process repeat medication requests over the phone. Press the relevant option on our telephone system menu for any medicine related queries.

Prescription requests will only be accepted 10 days before your prescription is due. Please be aware that repeat prescriptions requested electronically will take up to 3 full working days to process at the Practice. Paper requests are likely to take longer. Please allow additional time for your pharmacy to dispense your medication, ready for collection. 

Please make sure that you allow enough time so that you do not run out of medication when requesting your repeat prescriptions. Please be aware that there may also be a ‘processing time’ at your designated Pharmacy. Speak to them directly for further information.


At our Langford site we have a dispensary. We can dispense prescriptions for any patient who lives over one mile [as the crow flies] from their nearest chemist, if they elect for us to do so. The Practice has developed a Formulary which is a list of the most suitable and effective drugs used to treat various conditions and illnesses. As new drugs come on the market we may decide to alter your medication and you may find that the name of your drug(s) has changed.


We have a team of trained dispensers who are able to answer your queries about medications and dispense drugs who are eligible and elect to use our dispensing services. To avoid errors we do not accept verbal requests over the telephone.


Opening hours for our Dispensary are:

Monday-Friday from 08:00 – 18:30

Saturday from 09:00 – 12:00.

Dispensary is closed on Sundays and Bank Holidays.


28-day Practice Repeat Prescribing Policy

Mendip Vale Medical Group 28-day prescribing policy has been implemented for a number of years since Wrington and Yeo Vale practices merged. It has since been adopted by Riverbank, St Georges and Sunnyside sites at the time they joined the medical group in October/November 2018.

The policy was developed by the GP Partners at the practice to ensure the safest and very best level of patient care. It has been designed to enable the prescriber (GP, AP, Nurse or Pharmacist) to carefully review all of the repeat medicines to ensure a patient is not having any problems with their treatment. It also reduces the amount of medicine which is currently wasted when treatments are stopped or changed, and so supports the National NHS campaign to tackle wasted medicines (


28 day prescribing allows supplies of medication to be carefully monitored and clinically checked each time they are issued or dispensed. This is done by a GP, AP, Nurse or in-house Practice Pharmacist, or the Community Pharmacist (where a patient has set up repeat dispensing). As part of the checks the clinician(s) will screen

  • Date since last request – whether medication is being over- or under-used;

  • Compliance – our clinical system alerts us to medication compliance and allows us to check whether the medications have been prescribed for the correct duration;

  • Past medication – reassessment of any medication that has been requested but that was last issued over 12 months prior. Checks include ensuring that an equivalent item is not already on the ‘current’ medication list, as sometimes patients request items that have been replaced by new ones;

  • Review date – to ensure that patients are up-to-date with their annual face-to-face medication review, blood test and blood pressure check;

  • We also regularly monitor for any Medicines and Healthcare Products Regulatory Agency (MHRA) alerts which include drug and device alerts, and drug safety updates.


There is no financial gain to the practice for working with this policy; in fact, the workload on the practice team is increased because of it, but we do feel it enables the most thorough and safest monitoring of medicines.


Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.


NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35

  • 12-month prepayment certificate (PPC): £108.10

  • 3-month PPC: £30.25


If you will have to pay for three or more prescription items in three months, or more than 12 items in 12 months, you may find it cheaper to buy a PPC.


There is further information about prescription exemptions and fees on the NHS website