What to Expect When Booking
When booking an appointment our Patient Co-Ordinators will help you to make the most appropriate arrangement. You will be asked to briefly describe the problem you need to discuss. This will help the Patient Co-Ordinator:
(a) ensure you are seen urgently if it is deemed necessary or,
(b) ensure you are seen by the correct team member (some procedures such as coil fits are not performed by all members of staff
(c) gives your clinician an idea about the urgency and what you will need to cover so they can look at your relevant records before phoning you.
Please rest assured that all staff are governed by the same rules with respect to confidentiality, as are the clinicians – this is to ensure we provide you with the best possible and most appropriate service.